When trying to watch a video on a device, it can be frustrating to see the message “This video is unavailable on this device.” This message can appear for a variety of reasons, such as the video being restricted in certain countries or the device not supporting the video format. Whatever the reason, it can be helpful to know how to fix the issue and get back to watching your video.
There are several ways to fix the “This video is unavailable on this device” message. One solution is to try accessing the video from a different device, such as a computer or tablet, that supports the video format. Another solution is to check if the video is available in your country by using a VPN or proxy server to bypass any restrictions.
If neither of these solutions works, you may need to update your device’s software or switch to a different browser. It’s also possible that the video is simply unavailable due to copyright or other legal issues. By troubleshooting the issue and trying different solutions, you can increase your chances of being able to watch the video on your device.
Check Device Compatibility
When encountering the “This video is unavailable on this device” error, the first thing to check is device compatibility. Some videos may not be available on certain devices due to technical limitations or licensing restrictions. Here are some steps to take to ensure device compatibility:
Update Device Software
One reason why a video may not be available on a device is outdated software. Updating the device’s software can help ensure compatibility with the latest video formats and streaming protocols. To update the device’s software, follow these steps:
- Go to the device’s settings menu.
- Select “System” or “Software Update.”
- Check for available updates and install them if they are available.
Check for App Updates
Another reason why a video may not be available on a device is outdated app software. Updating the app can help ensure compatibility with the latest video formats and streaming protocols. To update the app, follow these steps:
- Go to the device’s app store.
- Search for the app that is displaying the error message.
- If an update is available, select “Update” to install it.
By following these steps, users can ensure that their device and app software are up-to-date and compatible with the video they want to watch.
Clear App Cache and Data
Clear Cache
Clearing the cache of the app can help fix the “video unavailable on this device” error. The cache stores temporary data, and sometimes this data can become corrupted or outdated, causing issues with the app. Clearing the cache will remove this temporary data and force the app to retrieve fresh data from the server.
To clear the cache of the app, follow these steps:
- Go to the device’s Settings menu.
- Select Apps & notifications.
- Find the app that is displaying the error message and select it.
- Select Storage & cache.
- Tap Clear cache.
Clear Data
If clearing the cache does not fix the issue, clearing the app data may be necessary. Clearing the data will remove all app settings, preferences, and user data, essentially resetting the app to its default state. This can be a more drastic solution, as it will remove all user data, including login credentials and saved preferences.
To clear the app data, follow these steps:
- Go to the device’s Settings menu.
- Select Apps & notifications.
- Find the app that is displaying the error message and select it.
- Select Storage & cache.
- Tap Clear storage or Clear data.
- Confirm the action by selecting OK.
Uninstall and Reinstall App
One of the most effective ways to fix the “video unavailable on this device” issue is to uninstall and reinstall the app. This process can help to clear any cache or data that may be causing the problem. Here are the steps to follow:
- Go to the device’s home screen and find the app that is causing the issue.
- Press and hold the app icon until a menu appears.
- Select “Uninstall” or “Delete” to remove the app from the device.
- Once the app is uninstalled, go to the app store and search for the app.
- Select “Install” to download and install the app on the device.
- Once the app is installed, open it and try playing the video again to see if the issue has been resolved.
If the issue persists after reinstalling the app, there may be a deeper issue with the device or the app itself. In this case, it may be necessary to contact the app developer or the device manufacturer for further assistance.
